It’s hard to imagine what life was like before the internet and before we had social media platforms such as Facebook, Twitter and Blogs and we don’t want too. But with great technological advances come great problems, because of the ease of being able to speak your option or mind, you may find yourself receiving the not-so-good feedback. Here is what you can do if you find yourself in that situation:

Never Take It Personal

The first thing you need to remember is that you will never please every single person you meet or come in contact with. People form their own opinions whether you have done something wrong or right, and they will let you know. So when someone is not happy with you, take it as a grain of salt and don’t take it personally. Accept it, handle it, learn from it, and move on.

Respond Quickly

The quicker you address the negative comment the better it looks for the displeased person and the others that can see what is going on. This is why it is important that you set up the proper notifications to your email, so that you can monitor these things.

Respond, Then Take It Off Screen

You want to acknowledge that the person has commented and if you feel that the negative comment needs to be addressed in depth, do so off screen. Responding with something like, ‘Sorry to hear you say that; please message me your email so we can chat about this’ etc.

Keep It Professional

Unfortunately, there are many people on the interwebs that find pleasure and insulting and getting people all worked up. If you find yourself in this kind of situation, it’s best to keep it professional and simple. Don’t give that person any ammo to work with.

Don’t Take The Blame

When dealing with a negative comment, it’s important to watch your wording. You never want to give in to the fact you may (or may not) be wrong. Apologizing could open you to a whole new vulnerability. Obviously, be respectful and mindful of their problem and promise to ‘remedy the situation’.

Negative feedback and comments come with being online, its part of the good and the bad. Take it one step at a time and don’t sweat the small stuff. Handle it professionally, quickly and offline. Focus on the positive comments and learn from the bad ones. Happy blogging!

Author Bio:

Ken Myers is the founder of Longhorn Leads and has learned over the years the importance of focusing on what the customer is looking for and literally serving it to them. He doesn’t try to create a need, instead he tries to satisfy the existing demand for information on products and services.

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