This question comes up a lot, “My comments are missing!? How do I get them back?” Here is a great tutorial to help you troubleshoot how to get your comments back. There are different settings in WordPress and Genesis that affect your comments. I will go over all of them below.
Why do comments go missing?
There are many different answers to this question and most of the time… we really never know why it happens. It could have been due to a WordPress update, or a new plugin, or changing themes. But, don’t fret. Bringing them back is easier then you think.
Please take a look at these 3 suggestions below and hopefully one of these is your answer.
Also note: if you are using a Comment Plugin please contact the owners/creator of that plugin. They will be able to help you best troubleshoot why your comments are not showing up on their plugin.
Genesis Framework Settings – If you are using the Genesis Framework… try this suggestion.
1.) After you are logged into your WordPress Dashboard, click on Genesis (left side of your screen).
2.) Next, scroll down and look for Comments and Trackbacks.
3.) Check the box next to Enable Comments for posts. This is where you can enable them for your pages too. It’s totally up to you.
4.) Scroll all the way down and click on Save Changes.
5.) Check your site now and see if your comments have returned. If they haven’t, please try the other suggestions below.
Post Editor – this one is kind of hidden but easy to find by following these steps.
1.) After you are logged into your WordPress Dashboard. Click on Posts then click to edit one of your posts or create a new post.
2.) Next, click on Screen Options at the far top right of your screen (see the picture below). Be sure that “Discussions” and “Comments” are checked.
3.) While you are still in the Post Editor, lets check one more spot. Scroll down and look for Discussions and be sure “Allow Comments” is checked.
4.) After you check the boxes, now it’s time to view your site and see if the comments have returned. If they haven’t please try Suggestion 3 below.
WordPress Comment Settings – these settings usually don’t get changed unless you intentionally change them. But, still a good place to double check.
1.) Click on Settings > Discussions.
2.) Be sure that you have a check in the box that says Allow people to post comments on new articles.
3.) Also be sure you do not have a check in the box that says Automatically close comments on articles older than. Unless, you want to use this setting. It’s completely up to you.
See the two arrows in the picture below.